Need help with Bittersweet? Here’s how to reach us.
Email: junxwoo@icloud.com
We read every message and usually reply within 2 business days.
Open Bittersweet and go to Settings → Help & Feedback to start a chat with us directly inside the app. This is the fastest way to get help, because it comes with the context we need to debug.
Suggest an idea or vote on what’s next on our public board: bittersweet.userjot.com
Why won’t apps block? Bittersweet blocks apps using Apple’s Screen Time (Family Controls) API, which needs your permission. Go to Settings → Blocklist in the app and make sure Screen Time access is granted, then confirm you’ve selected at least one app to block.
Why is my focus rating wrong? Ratings are estimated on your device from motion data. If Motion & Fitness access is off, or the session was short, there may not be enough signal to estimate. You can always set the stars yourself on the session summary, or switch the tag to “self-rated” so motion never sets the rating.
Where did my fruits go? Fruits are spent when you unlock a blocked app, buy items in the Fruit Store, or mark days off to protect a streak. Your full history is in the Journal.
I reinstalled the app — is my data gone? No, as long as you were signed in. Sign-in is restored automatically on reinstall and your sessions, tags, goals, and fruits are pulled back from the cloud.
How do I cancel Premium? Subscriptions are managed by Apple. Open the iOS Settings app → tap your name → Subscriptions → Bittersweet → Cancel. Cancelling at least 24 hours before the period ends prevents the next renewal.
How do I delete my account? In the app, go to Settings → Account → Delete Account. This permanently removes your data from our servers.